- Overview
This document explains how cookies and similar tracking technologies are used in connection with Grosvenor Casino The Victoria, operated by Grosvenor Casinos Limited, when users access the official Grosvenor Casinos website, including the London The Victoria local casino page hosted at grosvenorcasinos.com. Grosvenor Casinos Limited is a subsidiary of The Rank Group plc, headquartered at Rank Group, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN, United Kingdom.
The use of cookies on the company’s digital properties is governed by the Privacy and Cookies Policy published on grosvenorcasinos.com. This Cookie Policy provides additional detail on what cookies are, how they are used in relation to The Victoria’s online presence, and what rights apply to users under UK data protection law.
By continuing to use any Grosvenor Casinos web page, including pages associated with The Victoria at 150-162 Edgware Road, London W2 2DT, cookies may be placed on the user’s device in accordance with the terms set out in this policy.
- What Are Cookies
Cookies are small text files that a website places on a device when the site is visited. They enable the site to recognise the device on subsequent visits, store preferences, and collect information about interactions with the page. Cookies do not contain executable code and cannot access other files stored on the device.
Similar technologies, including web beacons, pixel tags, and local storage objects, may be used alongside cookies for comparable purposes. References to cookies in this document include these related technologies unless stated otherwise.
- How Grosvenor Casino The Victoria Uses Cookies
Grosvenor Casinos uses cookies across its web properties for the purposes outlined below.
3.1 Strictly Necessary Cookies
Strictly necessary cookies are required for the website to function. They enable core operations such as session management, page navigation, and access to secure areas of the site. Without these cookies, services requested by the user cannot be provided. Under applicable UK law, these cookies do not require user consent.
3.2 Performance and Analytics Cookies
Performance and analytics cookies, including those set by Google Analytics and similar tools, collect information about how visitors use the websites. The data collected through these cookies may include:
- The web address from which the user arrived (referrer)
- Pages viewed during a session
- Page response times
- Download errors
- Time spent on individual pages
- Page interaction data such as scrolling and clicks
- Wagers placed during a session, where applicable
- Browsing method, including browser type, device type, and operating system
This information is used in aggregate form to assess and improve site performance and user experience. Grosvenor Casinos states that it abides by the Google Analytics Terms of Service and associated policies.
3.3 Functional Cookies
Functional cookies allow the website to remember user choices, such as language preferences or previously entered information, so that a more consistent experience is provided across visits. These cookies do not track user activity on other websites.
3.4 Targeting and Advertising Cookies
Where applicable, targeting or advertising cookies may be used to deliver content that is relevant to user interests based on browsing activity on Grosvenor web properties. These cookies do not result in personal details being sold or rented to third parties. Grosvenor Casinos states that customer details are not sold or rented to any external party.
- Data Collected Through Cookies
The following table summarises the categories of data that may be collected through cookies when accessing pages associated with Grosvenor Casino The Victoria.
Data Category - Description
Referrer URL - The web address from which navigation to the Grosvenor page occurred
Pages Viewed - Pages within the site visited during a session
Page Response Times - How quickly individual pages loaded
Download Errors - Any errors encountered when loading page content
Time on Page - Duration spent on individual pages
Interaction Data - Scrolling behaviour, clicks, and similar on-page actions
Wager Data - Wagers placed during an active session where applicable
Browsing Method - Browser type, device type, and operating system information
This data is collected and processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- Third-Party Cookies
Certain cookies placed on Grosvenor web pages originate from third-party services, including analytics providers such as Google. Grosvenor Casinos does not control the cookies set by third parties and recommends that users review the privacy and cookie policies of those providers directly. Third-party cookies are subject to the respective provider’s terms and are not governed by this Cookie Policy.
Grosvenor Casinos states that sensitive financial information is not shared with third parties through cookie-based mechanisms and that customer data is handled in compliance with applicable data protection legislation.
- Your Cookie Choices and Controls
Users have the right to manage, restrict, or withdraw consent for non-essential cookies at any time. The following options are available:
- Browser settings: Most web browsers allow refusal or deletion of cookies through their settings menus. Disabling cookies may affect the functionality of certain features on the Grosvenor Casinos website.
- Cookie consent tool: Where a cookie consent mechanism is presented on the Grosvenor Casinos website, it may be used to accept or decline specific categories of cookies at the point of first visit or by revisiting preferences.
- Opt-out tools: For analytics cookies, the Google Analytics opt-out browser add-on, available from Google, may be used to prevent data from being included in Google Analytics reporting.
Withdrawing consent for non-essential cookies does not affect the lawfulness of processing that took place prior to withdrawal. Strictly necessary cookies will continue to operate regardless of preference settings.
- Regulatory Framework
Grosvenor Casinos Limited holds licences issued by the UK Gambling Commission under account number 614, covering Casino 1968 Act Non-Remote, Casino 2005 Act Non-Remote, Casino Remote, General Betting Standard Non-Remote, and General Betting Standard Real Event Remote activities. The Victoria premises at 150-162 Edgware Road, London W2 2DT operates under a UK Gambling Commission premises licence.
The handling of personal data collected through cookies is subject to UK GDPR and the Data Protection Act 2018. Grosvenor Casinos Limited acts as the data controller for information collected via its web properties. The company states that customer details are not sold or rented under any circumstances.
For questions relating to data protection or to exercise rights under UK GDPR, including rights of access, rectification, erasure, or restriction of processing, contact details for Grosvenor Casinos are provided on grosvenorcasinos.com.
- Updates to This Policy
This Cookie Policy may be updated from time to time to reflect changes in technology, legislation, or operational practice. The current version of the policy is made available on grosvenorcasinos.com. Continued use of the website following any update constitutes acceptance of the revised terms. Users are advised to review the policy periodically.